How much does it cost to use the service?
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Depending on how you set your menu up, it can be completely free. We charge .35 per order for the Hosted version. You simply pass your per order fee onto your customer using our delivery/service charge option.
How does ezWaiter work?
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When a customer places an order through the ezWaiter Online Ordering System, our software sends the order directly to you via fax or email within minutes.
Why should I use ezWaiter instead of phone orders?
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Online ordering provides several advantages over telephone based ordering. Customers find ordering over the Internet much less frustrating than relaying a long and extensive order over the phone. Giving your customers the option to browse your menu at their leisure also gives you the advantage of them ordering more than they would over the phone or in person because they don't feel pressured or rushed. Studies have shown that online orders average between 25-30% more than other order types.
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Once you have signed up for ezWaiter Online and we receive your information, your ezWaiter Online Ordering System is available IMMEDIATELY. If you don't want the hassle of entering your menu yourself, we do offer menu entry starting at 199.00. Please contact us for more details if you would like us to set up and/or manage your menu for you.
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If you use our ezWaiter Enterprise System Software, it only takes about 30 minutes to get your system up and running*!
Can ezWaiter be integrated into my current website?
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Once your ezWaiter Menu System is set up, you will see the link to your menu in your control panel. Just add this link to your current website and your now ready to accept orders online! You can also customize the look and feel of your online menu using the stylesheet editor to make it seemlessly look like your existing site.
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If you are using our ezWaiter Enterprise System software, you are given more control over the customization that can be done to make it co-exist within your existing website!
If I purchase a copy of the software, can I have multiple restaurants like you?
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We have multiple licensing options available. You can license your software for 1 or more restaurants, visit our Purchase page for more details.
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We now also offer an partner program and "Un-branded" version for designers and developers that would like to integrate our system into a site they have designed for their clients. To get more details on our Partner Program, Click here
What does it mean on the order page "5 User Licenses"?
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We have multiple licensing options available. You can license your software for 1 or more restaurants, this means that this option allows you to enter upto 5 restaurants on a single script. You do NOT receive 5 separate scripts. If you have 5 restaurants on 5 different domains it would require you to purchase a single license for each restaurant/domain.
If I purchase a copy of the software, and I have a problem and did not purchase support, what do I do?
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If you did not purchase support, unless it is a licensing issue or a software defect, we will not provide you with any support in installing or configuring your system.
If I purchase a copy of the software, and I realize I don't like it, can I get a refund?
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Since this is software, there is absolutely no refunds. If you are unsure if you would like the software, simply set-up a free account on our online system to test-drive the software or visit our demos. We feel we give our clients plenty of information and access to the system prior to purchasing. What you purchase will be 98% identical to what you see there, however the enterprise system does have a few extra bells and whistles and we plan to have a demo of that system in the near future.
Online Ordering Demo | Control Panel Demo | Sign-up Now! | Enterprise Software
